Intuit Insight

Tangible UX was selected as the agency to work with the internal Intuit corporate communications team in a major redesign of their intranet. The project involved working across multiple central organizations with over a dozen stakeholders from the respective teams.

Intuit intranet page template map.
Intuit intranet page template map.

We broke the project into several phases and mini-projects which included stakeholder interviews, user research within the employee population, a revamp of search and search results, a full redesign of the main pages of the site, a solution for teams and groups to have their own microsite within the intranet system and a mobile application design for the most frequently used tools.

Rethinking Search

Together with the client team, we identified some quick wins, areas that could be improved in the short term, tested and implemented, even while working on the major overhaul.

Intuit intranet search results concept wireframes.
Intuit intranet search results concept wireframes.

The first such area involved making improvements to Search. This included a redesign and reorganization of the search results and filtering capabilities and the creation of type ahead mini-module. We assessed the search logs with the client and determined that there were between 25 and 50 terms that would be good candidates for their own module—bringing core functionality, links and contact information right into the module as a person searches.
Intuit intranet type ahead mini-mod wireframes for concept testing.
Intuit intranet type ahead mini-mod wireframes for concept testing.

We created design options for several modules as proof of concept and then did user feedback sessions with employees. We iterated the designs and then created fully fleshed out designs and code of several of the modules to put into live testing.
Intuit intranet search type ahead for people search.
Intuit intranet search type ahead for people search.

Once we had results from the testing, we tweaked the designs and delivered mini-modules for the remainder of the selected keywords as well as an optimized panel for people search.
Intuit intranet search results mocks.
Intuit intranet search results mocks.

The search work has totally transformed the way employees access some of the most important information on the site and has been wildly successful.

Bringing the Customer Design philosophy to employees

For the full site redesign, we did competitive analysis and research of intranets built on sharepoint, the content management system in use, and explored a variety of ways to make the homepage, specifically, and other key pages in the system more modular and customizable for the employees.

Intuit intranet wireframes and behavior specifications.
Intuit intranet wireframes and behavior specifications.

We identified the key page types/templates and developed a modular system, fleshing out the wireframes for each page type. Once we had the page types designed, we developed a wireframe prototype of the site for user feedback sessions. We iterated the site design after testing and then brought the work into visual design.
Intuit intranet concept mocks.
Intuit intranet concept mocks.

Utilizing the corporate brand guidelines and the Small Business group Harmony visual guidelines, we designed pages that embodied the spirit of both sets of guidelines. We utilized the rich color palette and icon suite, adding new icons and color gradations where appropriate. The visual design was iterated after reviews with both the brand marketing teams and the Harmony design teams.

We continued working with the team and iterating the design in real time as pages were developed in the new look and small sets of users were able to use the site. Using both traffic logs and user feedback, we modified and redesigned sections to better accommodate the needs across corporate communication and the need for tool utility.

During the project, we also developed an iOS application tying together the most used tools together through a common dashboard. The intent was for future additions and scaling as needed.

Target User

  • Intuit Employees worldwide

Services Provided

  • User Research
  • Interaction Design
  • Usability Research
  • Visual Design
  • Prototyping
  • Front End Development
  • Mobile app Design