•  
  •  
    • TEAM
  •  

  • User Experience design is part art and part science, and its effectiveness is ultimately dependent on the capabilities of the people conducting the design. Knowing this, we have dedicated ourselves to continually finding and deploying the best user researchers, designers, and project management personnel in the industry. We rigorously evaluate consultants and only work with those who are deeply skilled and possess the easy-to-work-with demeanor and strong sense of integrity that are the core of the Tangible brand.

      As a result, when you hire Tangible, you gain access to some of the most capable user experience experts in the industry:
    • Have an average of 14 years of experience
    • Have worked with more than 65 Fortune 1000 companies
    • Have designed products that have been used by more than 500 million people worldwide
    • Have conducted user research with more than 30,000 consumer and business users
    • Have designed thousands of wireframes and information architectures

    James Young, Principal
    James has more than 20 years of user experience design, working with and for a variety of industry-leading companies, including Adobe, AOL, Intuit, and Yahoo!. His leadership experience includes overseeing the Adobe corporate website and Intuit TurboTax Online redesign efforts. Prior to Tangible, he spent 6 years as co-founder and principal of BranchLogic, Inc., developing, managing, and delivering a full range of web design services, including user research, information architecture, interaction design, graphical user interface design, usability testing, and site strategy, and employing a variety of user-centered design methodologies. Before BranchLogic, James was the Creative Director for AltaVista's New Media division, where he built a team of information architects, web designers, and HTML production artists. At AltaVista, James led the team that redesigned the architecture and developed the look and feel of the company's Live site and all its channels. Before joining AltaVista, James spent eight years at Adobe Systems. In the last three years of his tenure, James art-directed and managed the design team for Adobe's 18,000-page site. James is passionate about creative thinking and developing and executing great ideas. With 12 years of experience in web design and architecture and 10 years of award-winning graphic design experience, James is adept at using design to effectively drive web site traffic, to market and sell product, and to create a positive user experience.

    Erin Malone, Principal
    Erin has over 20 years of experience leading experience design teams and designing websites, web and software applications, social experiences and system-wide components and best practices. Prior to Tangible, she spent 4 years at Yahoo! building and managing the Platform User Experience Design team. Her team was responsible for building the Yahoo! Design Pattern Library and for providing design expertise to the popular YUI (Yahoo! User Interface Library). Additionally, she led the redesign of the Yahoo! Developer Network, helped develop the Yahoo! Open Strategy including social platform offerings, oversaw the redesign of Yahoo!’s registration system, developed the user experience design team’s intranet and worked on other cross-company initiatives including community products and platforms. Before Yahoo!, she was a Design Director at AOL with teams working across community and personalized products including AOL groups, AOL Journal—the first AOL blogging tool—My AOL and You’ve Got Pictures—AOLs picture sharing tool—Netscape Radio, AIM and other products. Prior to AOL she was the Creative Director at AltaVista and launched the AltaVista Live portal and their community offerings. She built first generation entertainment guides and community tools at Zip2 for national newspaper partners including the NY Times, San Jose Mercury News and for AOL greenhouse partners. She was the founding editor-in-chief of Boxes and Arrows, author of several articles on interaction design history and design management and a founding member and recent advisory council member of the IA Institute.

    Bruce Charonnat, Principal
    Bruce brings to each project more than 20 years of experience in art direction and graphic communication across multiple media. His clients benefit from his 12 years of experience in web design and information architecture, as well as his five years in software user interface development. Prior to Tangible, he spent 6 years as co-founder and principal of BranchLogic, Inc., developing, managing, and delivering a full range of web design services, including user research, information architecture, interaction design, graphical user interface design, usability testing, and site strategy, and employing a variety of user-centered design methodologies. Before BranchLogic, Bruce worked as art director and senior information architect on Adobe.com. He art-directed the redesign and launch of the site in 1995, and supervised all architecture, navigation, and template design for the site until 1998. Prior to Adobe, Bruce was principal of Bruce Charonnat Design, consulting with corporations on user interface design for Macintosh software. Clients included Apple Multimedia Lab, Pillar Corporation, Mitem Corporation, MacUser Magazine, and Clement Mok designs. Bruce has held a number of art director positions within the publishing industry, including Macworld magazine, for which he was the founding Art Director. Skilled in functional artistry, Bruce has executed graphic and user interface design projects for a wide range of clients, and has lectured extensively on the use of personal computers in publishing.