The small business banking team had a new leader, at a time when Capital One had just acquired a number of financial institutions. The team lead needed to know what they had, and how all the experiences worked – or didn’t – together. The small business lending team wanted a way to reach customers on the West Coast without having any physical branches in the region. And the B2B Commercial Card team needed help to bring features to market faster than they could do on their own.
We worked with multiple divisions inside Capital One, augmenting their internal research and design teams, and taking the lead on projects where they didn’t have the resources in-house.