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A/B testing
Experience audit
Service Strategy
User research
Persona development
Content strategy
Digital strategy
Product strategy
Innovation workshops and training
UX/UI design
Interaction design
Content design
Information architecture
Pattern libraries
Consumer app design
Visual design
Marketing copy for websites, email and direct mail
Style guides and editorial direction
Live action video
Motion graphics
Rapid prototypes and experiments
User testing and feedback

The year we began working with TurboTax as their partner agency, Intuit’s consumer tax revenue (primarily TurboTax) generated $351 million. We worked closely with TurboTax’s web, direct response, and support teams, constantly learning from our experiments to improve the customer experience and increase brand loyalty. Along the way, we reimagined the support, direct response and marketing website experiences, designed mobile apps, provided product design for the core product, and produced explainer videos. It’s been a wild ride — in 2019, TurboTax generated more than $2.25 billion in revenue.