Take $351m in annual revenue. Then 7x it.
Services
A/B testing
Experience audit
Service Strategy
User research
Ethnography
Persona development
Content strategy
Digital strategy
Product strategy
Innovation workshops and training
UX/UI design
Interaction design
Content design
Information architecture
Pattern libraries
Consumer app design
Visual design
Copywriting for interfaces, websites, email and direct mail
Style guides and editorial direction
Live action video
Motion graphics
Animation
Rapid prototypes and experiments
User testing and feedback
HTML/CSS/JS

The year we began working with TurboTax as their partner agency, Intuit’s consumer tax revenue (primarily TurboTax) generated $351 million. We worked closely with TurboTax’s web, direct response, and support teams, constantly learning from our experiments to improve the customer experience and increase brand loyalty. Along the way, we reimagined the support, direct response and marketing website experiences, designed mobile apps, provided product design for the core product, and produced explainer videos. It’s been a wild ride — in 2019, TurboTax generated more than $2.25 billion in revenue.

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In addition to their amazingly creative work, what I loved about the Tangible team is that at the end of the day, my stakeholders could not tell the difference between an internal creative on my team and a member of the Tangible team. The engagement worked so much smoother than the typical agency engagement; it was much healthier for my internal team and much more successful with regards to the final outcomes.
Sandra Jones
Former Senior User Experience & Creative Leader, TurboTax
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